Over 10,000 Americans miss or delay medical care
due to transportation issues every day*.

Complex booking procedures and outdated technology lead to care coordinators spending hours on hold. Meanwhile, drivers are stuck in traffic when GPS would have found a better route. All the while patients remain clueless when they really need to know.

* Wallace & Hughes. Cost Benefit Analysis of Providing Non-Emergency Medical Transportation

What is RoundTrip?

RoundTrip provides care coordinators with a simple, web-based portal and mobile platform that connects patients with on-demand, non-emergency medical transportation.

What We Did

RoundTrip was looking for a partner to bring their idea to market.

With their industry expertise and our user-centered approach to software,
we designed and built a platform that care coordinators and drivers love.

Strategy

  • Field Research
  • Expert Interviews
  • HIPAA Compliance

Design

  • User Experience
  • Web & iOS UI Design
  • Custom Illustration & Iconography

Development

  • Web & iOS Applications
  • API Development
  • Dispatch Algorithm

Discovery

We shadowed care coordinators and rode along with drivers
to identify the most critical functions for the application.

Along the way, we heard horror stories caused by an outdated system. One care coordinator told us about a patient whose request to a see a specialist was ‘lost in the system’. The ride was never dispatched and the patient lost their eyesight.

Motivated to improve lives, we prototyped interfaces for care coordinators and drivers to test.

Rapid Prototyping

We iterated on our prototypes as care coordinators and drivers tested the interface.

By the second week, our users felt confident with the flow of the application. At that point we finalized the visual design and began architecting the application.

Since launch, the company has announced partnerships with Nemours/Alfred I. duPont Hospital for Children and Cooper University Hospital to bring better care to patients.

“From start to finish, INM handled our unique healthcare software solution with sincerity and professionalism. They are a vital partner in our continued success.”

Ankit Mathur, CTO

Want our help in solving a big problem in healthcare? Get in Touch